How to email batch

Email batching is life changing.  Unless your job is checking and responding to email, none of your customers or stakeholders … More

Optimising Email

In March 2016, Maria Sharapova learnt an important lesson she’ll never forget.   The devil is in the detail.   My heart … More

Manage Your Energy

Case Study: Monika struggled with focus.   She managed a large operations team and found she was constantly interrupted by clients … More